111. I cannot add any Sharepoint user. What should I do? In order to add Sharepoint user on our server, there are some pre-requisites that you need to know: 1. You need to make sure that you select hosting plan that supports more than 1 Sharepoint user. If you register for our lowest Standard Sharepoint... Read More
112. I receive this error message: "425 can’t open data connection" when trying to FTP to my folder. If you experience this error message, there are several things you need to do: 1. Please make sure you enter the correct FTP credentials. 2. Please make sure that your local FTP port 21 is not blocked. 3. Please make sure you adjust your FTP connect... Read More
113. How do I redirect a subdomain to a subdirectory? When the requests are redirected using an ASP file, the URL in browser for redirected domains will show the correct domain name and the directory name where the request is being redirected. You can also redirect the requests to a specific file. Fo... Read More
114. I receive this error message: "Connection Times Out" when trying to FTP my files to your server. What should I do? If you experience this error message, there are several things you need to do: 1. Please make sure you enter the correct FTP credentials. 2. Please make sure that your local FTP port 21 is not blocked. 3. Please make sure you adjust your FTP connect... Read More
115. I receive this error message: "Failed to retrieve directory listing". What should I do? When you connect from your local PC to our FTP Server, you can receive this error message: "Failed to retrieve directory listing". This issue happens simply because of the fact that you are using a Passive FTP Mode. To resolve this issue, you need to... Read More
116. I receive this error message: "Directory Listing Denied. This Virtual Directory does not allow contents to be listed." This error message occurs simply because you have not setup your own default page. As you may know, you can have your own default page such as home.aspx, default.aspx, default.php, etc. If you have this kind of default page, you need to add the defau... Read More
117. What is my original default page? Originally, when you start and create a new website via your control panel, there will be a list of "default” files and folders. You can start previewing the site directly and the default page that is loaded is based on the order as followed: - d... Read More
118. Is there any downtime when switching my website to your server? The following are the information that you need to know prior and after registering an account with us:   1. Please make sure that you do NOT terminate the service with your previous hosting company 2. Please kindly proceed to our secure reg... Read More